The Federal Competition and Consumer Protection Commission (FCCPC) on Thursday decried the group disconnection of electricity consumers by the electricity distribution companies in Nigeria.
Mr Babatunde Irukera, the commission’s Chief Executive, expressed the displeasure at the Customers’ Engagement Town Hall meeting organised by the Eko Electricity Distribution Company (EKEDC) in Lagos.
Irukera called for aggressive metering to curb the estimated billings.
He said there was no acceptable combination of facts that would justify the group disconnection of electricity consumers where there were some of the consumers that might have paid their bills.
“There is absolutely no reasons for any distribution companies to disconnect consumers on the account of group disconnection’, no matter what the case may be.
“We (FCCPC) will continue to push for the elimination of this unfriendly and aggressive attitudes of DisCos,” he added.
According to him, the group disconnection of consumer’s electricity, without consideration for those paying their bills, is an abuse of consumer’s rights.
Irukera said that the objective of the Town Hall meeting was to engage electricity consumers directly to facilitate dialogues and proffering solutions to difficult consumer issues on electricity.
“We expect DisCos to hear consumer’s complaints and understand their grievances in other to improve their service delivery.
“There is no justification for billing consumers for power that was not received or consumed on estimations.
“An estimated billing is an abused; we use to have an estimated billing in Nigeria before the DisCos came on board, and it was not as contentious and discriminating as we have it now,” he also said.
The FCCPC chief said that consumers refused to pay their bills because the estimated billing were “arbitrary and crazy”.
He also urged DisCos to follow the estimated billing methodology as stated by law, which makes it rational and reasonable.